Timothy Firnstahl, founder and CEO of Satisfaction Guaranteed Eateries, Inc. in Seattle, is described as a “restaurant zealot” by the Harvard Business Review.
Bothered by what he characterized as “an unacceptable level of complaints and our haphazard responses to them” he developed what he came to call the ultimate strategy for achieving his company goal: […]
Malcolm Gladwell is a journalist, speaker and best-selling author of The Tipping Point (2000), Blink (2005) and Outliers (2008). His book Outliers (subtitled The Story of Success), examines how an individual’s environment, in conjunction with personal drive and motivation, affects his or her possibility and opportunity for success.
A common theme in Outliers is the “10,000-Hour […]
Reward and recognition initiatives that motivate participants to think, act and perform to a higher level, deliver results in large part because the prestigious “prize” must be earned through measurable performance. The message is: “if you want it, you’ve got to perform.”
The “must-be-earned” philosophy insures program integrity. Allowing non-qualifiers to purchase the value of their […]
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In the mid-1930s, while in her early twenties, Frances Hesselbein was asked to be a Girl Scout Troop Leader in Johnstown, PA. Married, with an 8-year old, she felt unequipped to manage 10-year-old girls. But she led the troop for 8 years, moved to a state-level position, and was then recruited by national leadership to […]
On the last day of the 2012 McDonald’s Owner-Operator Convention, the crowd of over 15,000 McDonald’s devotees made their way from booth to booth in a massive exhibit hall of sights, sounds, tastes and resources centered around the most successful fast food brand in the world.
MTM Recognition, as a 35-year recognition partner and supplier of fine […]
In a recent TED talk, psychologist Angela Lee Duckworth shared useful insights for leaders from her studies attempting to isolate what quality is the best predictor of success.
She studied participants in these varied performance-based settings:
The one characteristic common to all top achievers was […]
Educational thought-leaders in America have asserted for decades that promoting higher self-esteem among school children would lead to higher achievement. However, after all the certificates for good effort and awards and ceremonies for participating, results indicate few academic gains from this approach.
In the words of Stanford University psychologist Carol Dweck, a leading researcher in the […]
When Walt Disney was in his later years, a young boy visited the Disney studio and asked one of the great innovators of our time, “What do you do around here?” Mr. Disney humbly replied, “I think of myself as a little bee, going around here and pollinating ideas.”
There are few organizations as effective as […]
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