When John McPhee (future Pulitzer Prize winning author of over 30 non-fiction books) met Bill Bradley (future Rhodes Scholar, Collegiate All-American,  NBA Hall-of-Famer, U.S. Senator and presidential candidate), both were at the beginning of their careers. Mr. McPhee’s 1965 book A Sense of Where You Are, is about Bradley when he was the best basketball player Princeton had ever seen.

The book’s title comes from a scene where Bradley stands talking with McPhee on a court, facing away from the basket. Without looking back, Bradley tosses a ball over his shoulder, and it swishes through the hoop; McPhee retrieves the ball and Bradley repeats the feat. “When you have played basketball for a while, you don’t need to look at the basket when you are in close like this,” Bradley says, “You develop a sense of where you are.”

For Bradley, knowing “where you are” on the basketball court meant that after considering all his options – pass, dribble or shoot if he had the ball; set a screen or break for a pass without the ball – he would increase his chances of picking the right option for that moment to create a successful outcome on the court.

For managers, “knowing where you are” helps you select the best option at the moment to create successful outcomes in the workplace through the efforts of your people:

If “where you are” is the need to affect change (short term)

Focus on changing habits and behaviors

If “where you are” is the need to drive results (medium range)

Focus on measurable targets for participants to hit

If “where you are” is the need to create a culture defined by excellence

Focus on defining what the “model” employee is in your environment

 

Putting the Ideas into Action

Short Term:  Best options are frequent reinforcement strategies like personal words of encouragement and praise, hand-written note cards and inexpensive on-the-spot awards

Medium Range:  Select appealing rewards that will be more than paid for by the performance required to earn them – and then keep the rewards and targets “front of mind” for all participants

Long Term:  Publicly recognize your “best of the best” in front of peers to spotlight what excellence looks like in your work environment